--- title: Greystone Institute | Student Life | Studying at Greystone Institute --- # Studying at Greystone Institute   ### Explore your student life at Greystone Institute in Australia ## Achieve your goals at Greystone Institute in Brisbane Australia  Discover what awaits you as a Greystone Institute student, including the various resources, tools, and support systems designed to help you develop your skills and reach your learning objectives.  - Before You Begin  - Your Timetable  - How to Succeed  - What happens if you fall behind?  - Student & Academic Support  - Assessments  - Course Completion and Graduation - Training Facilities  - Activities Program  - Student Wellbeing  - For International Students ## Before You Begin  ### Before You Begin Greystone Institute holds an orientation week for all new students. You will be notified of this by email. It is critical you attend orientation to ensure you are fully informed of your timetable, study requirements, meet the staff and tour the campus. You will need to complete some documentation for us using the Learning Management System MOODLE. Our student advisors can help you do this. You will also need to apply for a Unique Student Identifier (USI). All students studying in Australia need to have a USI. The USI is a reference number made up of 10 numbers and letters that: - creates a secure online record of your nationally recognised training and qualifications gained in Australia; - will give you 24-hour access to your academic records and transcripts online; - is free and easy to create and stays with you for life. If you are a new or continuing student, you need a USI in order to receive your qualification or record of results. If you don't have a USI you will not receive your qualification or record of results. As an international student, once you have arrived in Australia your visa will be activated, and you will be able to apply for a USI. You will also receive a reminder email from our Greystone Institute team.   ##### Student Connect – Your Digital Student Ecosystem Before you arrive to Greystone Institute, you’ll be given access to our Student Connect portal. Student Connect links to everything you need while studying at our institute. - Student Handbook and orientation information - Access to set up any technology and software you’ll need as a student - Event and activities program information - Links to our e-services - Access to your email, student calendar, training resources, and more You’ll also be able to download the myGreystone App to connect to these resources on the go, any time. ## Your Timetable  ### Your Timetable Our Bachelor of Business includes a total of 12 study blocks of 2 units each, completed over 3 years. The total number of units is 24 units of study with a total of 2 units completed per study block, and 8 units per year. Each week, students will attend 12 hours of scheduled class, on campus. In addition, students should expect to spend 28 hours per week on personal study, which could include time for studying, completing assignments, participating in team meetings, and more. Greystone Institute is closed on public holidays, and there is no refund of course fees in respect of those days. ##### Sample Schedule – Year 1, Block 1 Tue & Wed - 8:30 AM - 11:30 AM - BUZ101 Introduction to Business  Thu & Fri - 8:30 AM - 11:30 AM - BUZ102 Foundations of Marketing ## How to Succeed  ### How to Succeed Your success is important to us. Here are some tips: - You should attend all scheduled classes. - It is important to complete your assessments on or before the due date. Check with your lecturer to ensure you know when your assessment for each unit is due. - Always check the lecturer feedback in your Student Portal (Moodle) and fix your assessment quickly. - We will always communicate with you using your email address. Please check this account regularly. ## What happens if you fall behind?  ### How happens if you fall behind? You will be considered at risk if you fail 2 or more units in a study period i.e. 50%. If you fall behind you can formally declare that you are falling behind and start the process to get Academic Support. Or, Greystone Institute will contact you about your progress and organize an at-risk meeting. **At-risk Meeting:** Students formally identified as at risk must attend a meeting with the Academic Dean, the relevant unit’s coordinator, and a representative from the Academic Board. This meeting constitutes the student's At-Risk Committee. **Meeting Purpose:** The At-risk meeting aims to discuss the factors contributing to the student's at-risk status and develop a plan to enhance their subsequent academic performance. **Conditions and Support:** The At-Risk Committee may impose conditions on the student's enrolment, such as limiting study load or requiring the student to participate in specific academic skills workshops or to seek additional English language instruction. Non-academic issues raised during meetings may lead to referral for counselling services. Once conditions have been imposed and a notice has been issued the student will be provided with information relating to the process to appeal the intention **Assessment and Discontinuation:** If a student maintains at-risk status for two consecutive semesters without improvement, the At-Risk Committee may categorize them as having Unsatisfactory Progress. For additional guidance, students and staff can consult the Academic Board. Further information related to this policy is available in the Unsatisfactory Progress Policy, Student Welfare Policy, and Information to Students Policy ## Student & Academic Support  ### Student & Academic Support   ##### Student Safety To ensure the safety of staff members, visitors, and students, Greystone Institute will: - Identify and assess workplace hazards. - Implement measures to control and review hazards. - Provide training and education on health and safety. - Promote activities and initiatives that offer support to students. The institute will adhere to current safety and health legislation and establish a Health and Safety Policy. Greystone Institute has also arranged for all students to have access to Sonder, a 24/7 'keep me safe' and student support app. Students have details to download Sonder on their Student Connect site, and in their Student Handbook.   ##### Student Support Greystone Institute is committed to creating a supportive environment for all students. This involves: - Implementing policies against harassment, discrimination, and bullying. - Enforcing a Student Code of Conduct. - Providing Student Advisors to address student welfare needs. - Referring students to counselling services when issues are beyond the institute's resources. - Monitoring student progress and providing academic support as needed.   ##### Student Advisors Greystone Institute has Student Advisors to address student welfare queries and make referrals to external resources when required. This includes medical issues, mental health, crisis intervention, disability concerns, accommodations, tutoring, legal inquiries, financial matters, and stress management. The institute will specify whether appointments are required or drop‐in questions are allowed. These details will be included in the Student Handbook. Access to the Welfare Specialist is free for students. If external services are recommended, students are responsible for associated costs. Students who have bought Greystone Institute’s Student Health Cover from Bupa will have 24/7 access to medical and emergency help in addition to the Sonder App.   ##### Academic Support Greystone Institute will offer academic support to students with learning difficulties or disabilities, including referrals to external resources, intervention for at‐risk students, and academic assistance through course instructors. All students can access support services through referrals to the Student Advisors. Equal access to resources, programs, and materials will be provided to all students, alongside access to staff members. The process for resolving student complaints will be clearly outlined in the Student Handbook.   ##### Disabled Students Greystone Institute adheres to the Disability Discrimination Act 1992 and the Disability Standards for Education 2005. Reasonable adjustments will be made on a case‐by‐case basis for students with disabilities, ensuring equal access to assessments without providing competitive advantages. Adjustments must not alter the fundamental assessment criteria.   ##### Aboriginal and Torres Strait Islander Students Greystone Institute recognizes the special needs of Aboriginal and Torres Strait Islander students and is committed to providing culturally appropriate support and resources. This includes: - Developing culturally sensitive programs and support services. - Providing access to Aboriginal and Torres Strait Islander support advisors. - Creating awareness and understanding among staff and students about the unique challenges faced by these communities.   ##### International Students Greystone Institute is dedicated to supporting the welfare of international students by: - Providing tailored orientation programs to help international students acclimate to their new environment. - Offering specialized support services, including English Language programs and cultural adjustment resources. - Ensuring access to legal, health, and financial support services specific to the needs of international students.   ##### LGBTQ Students Greystone Institute is committed to fostering an inclusive and supportive environment for LGBTQ students by: - Implementing policies that promote equality and prohibit discrimination based on sexual orientation and gender identity. - Offering resources and support groups specifically for LGBTQ students. - Providing training for staff and students to increase awareness and understanding of LGBTQ issues.   ## Assessments  ### Assessments Throughout the Bachelor of Business at Greystone Institute, you will receive ongoing feedback and assessments to ensure your progression. We’ll keep you on track for success by providing: - A mix of individual and team-based assessments. - Multiple reflection points during the program that allow you to reflect on your learning journey - Timely and constructive feedback to help you improve. - Peer-assessments that empower you to take responsibility for and manage your own learning.   ##### Submission: - Assessments must be submitted by the due date. - Late submissions incur penalties, set by the Unit Coordinator and communicated to students via unit websites and unit outlines. - Electronic submission of assessments automatically records submission time and date. - For paper-based assessments, the date submitted field must be accurately completed. - For assignments, you must sign an originality/plagiarism statement. Plagiarism detection software is applied to electronic submissions.   ##### Group Assessment: Greystone Institute believes group assessments to be essential for developing employability skills. When group assessment is required, the following principles will be applied: - You must participate in group assessments. - Non-contributing individuals may receive a Pass/Fail grade without impacting the group's result. - You will given an induction to group work at the beginning of the relevant study period explaining the following:   ##### Assessment Feedback Feedback will: - be timely. - justify the mark awarded against the published criteria. - identify instances where student(s) could have improved their result. - where appropriate, provide advice on how the student can improve in their next assessment task. - recommend additional academic learning support if required.   ##### Unit Outline: Each unit has an outline, available on the unit Moodle site, detailing assessment task requirements.   ##### Final Grades: Greystone Institute, in collaboration with teaching staff, determines final unit grades. Greystone operates the following grading scheme: | Grade | Mark | Descriptor | | --- | --- | --- | | HD | 85-100% | High Distinction. Student demonstrated an exceptionally high quality of performance or standard of learning achievement. | | D | 75-84% | Distinction. Student demonstrated a high quality of performance or standard of learning achievement. | | C | 65-74% | Credit. Student demonstrated a good quality of performance or standard of learning achievement. | | P | 50-64% | Pass. Student demonstrated a satisfactory quality of performance or standard of learning achievement. | | NYC | 0-49% | Not Yet Competent. Student demonstrated a quality of performance or standard of learning achievement that is at a standard indicating the student is not yet competent. There was evidence of achievement of desired learning outcomes below the passing standard. |   ##### Other grades | Grade | Descriptor | | --- | --- | | DEC | Deceased. Grade awarded for enrolled units that have not been completed at the time of the student's death. | | DEF | Deferred. A deferred exam or final assessment task has been approved. | | NYCNS | Not Yet Competent No Assessment Submitted. Did not present any work for assessment, to be counted as Not Yet Competent. | | RW | Result Withheld. No result entered yet for this unit. Students should contact Greystone Institute if they do not know why the result is withheld. | | SUP | Supplementary Assessment. Students awarded a SUP grade have the opportunity to undertake a supplementary assessment task. | | W | Withdrawal. Student has withdrawn from the unit. This is NOT counted as Not Yet Competent and appears beside the course on the academic record when the withdrawal from the course is processed administratively after the last date to drop a unit without being liable for fees, up until the final date for withdrawal without failure. | | WF | Withdrawal with Not Yet Competent. An assessment grade indicating that the student cancelled their enrolment in the unit after the final date for withdrawal without being considered Not Yet Competent. |   ##### Unit Completion: Completion of a unit is granted by Greystone Institute upon meeting course criteria and posting final grades. ## Course Completion and Graduation ### Course Completion and Graduation Greystone Institute adheres to the Australian Qualification Framework (AQF) and the TEQSA Threshold Standards as guiding principles for conferring degrees and qualifications. Greystone Institute commits to maintaining an up-to-date register of all AQF qualifications it is authorized to issue, along with a record of all qualifications granted to graduates. All student records will be retained in compliance with the TEQSA Threshold Standards. Greystone Institute abides by the following principles: - Greystone Institute grants awards to students who have satisfied all requirements of the program in which they are enrolled. - Students must satisfy all such requirements within the maximum time allowable. - Once a student has satisfied all such requirements, the student will become a graduand of Greystone Institute. - An award may be conferred by the Governing Council after the Academic Dean (via Examiners Committee and Academic Board) has certified that a student has fulfilled the conditions of the award and the approval to proceed to conferral has been ratified by the Chair of Academic Board. - Graduands unable to attend a graduation ceremony shall have their award conferred by the Governing Council 'in absentia'. - Greystone Institute may hold two graduation ceremonies each year. - All reasonable adjustments will be made to allow students or staff with disabilities to fully participate in graduation ceremonies. - A posthumous award may be made at a graduation ceremony if a student dies before the ceremony at which they would normally have been presented with their award. The award is then presented to a member of the family or other appropriate person. - Upon conferral of an award, the student will become a graduate of Greystone Institute and will become eligible to join the alumni network. - Any student with debts of any type to Greystone Institute will not be permitted to graduate until the debt is cleared. - Governing Council reserves the right to revoke an award that has been conferred on the basis that the individual did not complete the necessary requirements for the award.   ##### Graduation Documents At conferral, graduates are presented with academic documentation, including the Record of Results (or academic transcript), Australian Higher Education Graduate Statements (AHEGS), and testamurs. **The AHEGS is a static document that includes information regarding:** the graduate, the awarding institution; the language of instruction; the nature, level, context, and status of the studies; the graduate academic achievements; and a description of the Australian higher education system. The AHEGS is only issued upon the completion of the program. Greystone Institute ensures adherence to the Guidelines for the Presentation of Australian Higher Education Graduation Statements. The Academic Administration Manager maintains the currently approved version of the AHEGS. The Record of Results is an official record of studies undertaken at Greystone Institute and will indicate the date on which the student was qualified and conferred in the award. It contains specialisations (if any), all units undertaken, and advanced standing/cross credit granted. The Record of Results includes a watermark and unique serial number identifier. The testamur is an official award certificate issued by Greystone Institute that includes the full title of the qualification awarded and specialisations (if any) completed. Testamurs include the Greystone Institute seal in raised relief on the front of the secure stationery, a watermark, and unique serial number identifier. This number is recorded on the register of all awards conferred in accordance with the Australian Qualifications Framework Qualifications Issuance Policy. Testamurs are presented at a graduation ceremony. After conferral, graduates may apply for the release of their testamur if they choose not to attend the graduation ceremony. The information on a graduate's testamur and/or records of results shall not be altered, other than to be re-issued after the correction of an error.   ##### Early Graduation Students must notify the Academic Administration Manager of their intention to graduate prior to the due date. Students must finalise and pay all outstanding fees, or this will result in ineligibility to graduate. If the graduand is unable to attend the next graduation ceremony for the conferral of their award, they may request the deferral of their attendance to a subsequent ceremony, collect their testamur in person after the scheduled ceremony, or request the testamur be mailed to them after the scheduled ceremony. ## Training Facilities  ### Training Facilities Greystone Institute campuses are fully equipped with all the resources and facilities required to successfully undertake this program including mobile computer labs, student computers, relevant software, free WIFI, student photocopiers, charging stations, library, courtyard, and student lounge. You are required to bring your own laptop (device) to enhance your campus experience. You can access your Learning Management System, MOODLE, using your computer or your phone, or you can use our student computers, available 6 days a week. During lectures, you will have access to our Mobile Computer Lab, as directed by your lecturer, although we recommend you bring your own device. ## Activities Program  ### Activities Program ##### After-school Activities Connect with friends at Greystone and explore our cities with daily after-school activities. Activities vary depending on the season and can include things like cycling, discovering one of the many cafes, exploring local museums and art galleries, kayaking, movie nights, beach or river barbecues and more! Afternoon activities typically have minimal fees and Greystone activities coordinator will be your guide. ##### Weekend Events Get out of town with Greystone Institute! Explore our incredible coastline and amazing urban sites. Get your adrenalin pumping in a weekend. Learn to Surf camp, explore the hinterland, spend the weekend at various beaches for whale watching and relaxing on the beach. ##### School Events We are busy all year round bringing the Greystone community together with Christmas and Halloween parties, summer boat cruises and barbecues. Come share in the good times with new friends from all around the world. Each campus has learning workshops during the day that you can join to help with your conversation skills, or to get helpful tips for finding work in Australia. ##### Make a Difference in the World One of the best ways to live like a local and to connect is to volunteer for a cause you care about in the local community. The Activities Department can connect you to fun and interesting volunteer opportunities that will provide you with experience and references to add to your resumé, and it’s a great way to make new friends. Not to mention, volunteering is also a great way to “be the change you want to see in the world.”. ## Student Wellbeing  ### Student Wellbeing We understand our students. We know you will need to adapt to our climate, culture and learn a second language. Greystone is committed to providing care and support to all students and we have staff available on a daily basis to assist you. These staff include: - Student Coordinator - Welfare Counsellor and Student Advisors - Lecturers - Accommodation Coordinator - University Pathway Coordinator - Dean In each campus, our student advisor team speaks 7-10 languages. This ensures you are always understood and we can provide the best support to you. Many of our Academic staff are also bilingual. ## For International Students ### For International Students ##### Overseas Student Ombudsman (OSO) During your time at Greystone Institute, if you are not satisfied with a decision or have a complaint, we encourage you to follow our Complaints and Appeals processes. You may also wish to contact the OSO who provide a free and independent service to investigate complaints and problems overseas students may have. Visit their website [International student complaints | Commonwealth Ombudsman](https://www.ombudsman.gov.au/complaints/international-student-complaints) for more information. ##### ESOS Act for your Protection Studying at Greystone Institute on a student visa, you benefit from Australian laws that ensure high standards of education, facilities and support services while you are in Australia. The [Education Services for Overseas Students Act 2000 (ESOS Act)](https://www.legislation.gov.au/C2004A00757/latest/text) governs: - the registration process and obligations of registered international education providers - the Tuition Protection Service - enforcement and compliance arrangements ##### Your Voice At Greystone Institute, we want to hear what you have to say. We value your feedback - positive and negative! We ask you to complete a survey in your first week on campus, and at the completion of your studies. You will also be asked for your feedback at the end of each unit you study. By giving us this timely feedback, our teams can ensure we are always offering you, the student, the most transformative learning experience. These surveys form part of our continuous improvement program. ##### Student Handbook Access your copy of the [Greystone Institute Student Handbook V1 02.2026](https://greystoneinstitute.com/hubfs/Website/Greystone-Institute/pdf/International-Student-Handbook.pdf). ## Request More Information or Connect with an Advisor Sign up to hear about news and opportunities for creating an amazing learning adventure! ![Greystone Institute_Horizontal_Logo_flat_teal](https://greystoneinstitute.com/hs-fs/hubfs/Website/Greystone-Institute/Greystone%20Institute_Horizontal_Logo_flat_teal.png?width=340&height=97&name=Greystone%20Institute_Horizontal_Logo_flat_teal.png) #### GREYSTONE INSTITUTE - [Program](https://greystoneinstitute.com/pt-br/bachelor-business-courses) - [Admissions](https://greystoneinstitute.com/pt-br/admissions/how-to-apply) - [Student Life](https://greystoneinstitute.com/pt-br/student-life/studying-at-greystone-institute) - [About Us](https://greystoneinstitute.com/pt-br/about-us/our-story) #### OUR NETWORK - [ILSC Education Group](https://ilsceducation.com/pt-br/) - [Greystone College](https://www.ilsc.com/pt-br/greystone-college) - [ILSC Language Schools](https://www.ilsc.com/pt-br/) - [ELS Language Centres](https://www.els.edu/pt-br/) - [Berlitz](https://www.berlitz.com/) *Greystone Institute acknowledges the Traditional Owners of the land on which our campus is situated. 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