Greystone Institute is committed to protecting the rights of international students and ensuring the highest standards of education quality and student welfare.
As a registered Australian higher education provider delivering education to international students, Greystone Institute operates in accordance with the Education Services for Overseas Students (ESOS) Framework. The ESOS Framework is designed to protect the interests of international students studying in Australia and to maintain the integrity and reputation of Australia’s international education sector.
What is the ESOS Framework?
The ESOS Framework is a legislative and regulatory framework that governs how education providers deliver courses to international students on student visas. It sets out requirements relating to:
- Ethical marketing and recruitment
- Clear and accurate information prior to enrolment
- Written agreements between students and providers
- Course delivery, progress, and attendance monitoring
- Student support and welfare services
- Complaints, appeals, and grievance handling
- Complaints, appeals, and grievance handling
Greystone Institute’s Commitment
Greystone Institute complies with all obligations under the ESOS Framework, including the ESOS Act, the National Code of Practice for Providers of Education and Training to Overseas Students 2018, and all related legislation.
Our commitment includes:
- Providing accurate and transparent information to prospective and enrolled students
- Maintaining written agreements that clearly outline course details, fees, and student rights
- Monitoring student academic progress and engagement in a fair and supportive manner
- Offering appropriate academic and non-academic support services
- Managing complaints and appeals through clear, accessible, and independent processes
- Ensuring tuition fee protection and compliant refund arrangements
ESOS Framework – Overview
Education Services for Overseas Students (ESOS) Framework
Policies and Further Information
Greystone Institute’s policies and procedures supporting compliance with the ESOS Framework are available on this website, including policies relating to admissions, fees, refunds, student support, complaints and appeals, and academic progress.
International students can also access independent information about their rights and obligations through the Australian Government’s international education websites.
Request More
Information or
Connect With an
Advisor
Sign up to hear about news and opportunities for creating an amazing learning adventure!
