Policy Purpose
The Academic Credit and Prior Learning Policy and Procedures ensures a consistent and equitable process for granting credit to individuals enrolled in academic programs. This policy delineates the systematic and fair procedures for assessing and awarding academic credit, facilitating successful program completion. Greystone Institute grants credit and recognises prior learning for students who may already have achieved learning outcomes and can demonstrate knowledge, understanding and skills gained through formal learning, non-formal learning and informal learning. The responsibilities of the Academic Dean, or delegate, and the process for granting academic credit are outlined, emphasising sensible, justifiable, and consistent practices across all programs.
Background
Greystone Institute recognises learning both within and beyond formal education settings. Acknowledging informal, non-formal, and formal learning aligns with Greystone Institute's commitment to lifelong learning. The policy maintains the uniqueness of Greystone Institute’s awards while accommodating diverse educational backgrounds. It aims to:
- Facilitate flexibility and progression across institutions.
- Support lifelong learning goals by recognising prior experiences.
- Ensure transparent and consistent admission and credit practices.
- Conform to Australian Qualifications Framework (AQF) requirements.
Greystone Institute's Academic Credit and Prior Learning Policy and Procedures outlines transparent steps for the impartial and equitable provision of academic credit to students striving to fulfill educational requirements at the Institute.
Policy Scope
This policy applies to all programs offered by Greystone Institute.
Definitions and Terms
- Australian Qualifications Framework (AQF): National policy governing education qualifications in Australia.
- Academic Credit: Recognition of equivalence in program and unit learning outcomes. Includes Exemption, Credit Transfer, Recognition of Prior Learning (RPL), or Advanced Standing.
- Credit Transfer: Recognition of units successfully completed at other institutions contributing to the current program.
- Exemption: Waiver of pre-requisite subjects based on equivalent skills, knowledge, and experience gained in prior study at Greystone Institute.
- Recognition of Prior Learning (RPL): Assessment of skills, knowledge, and experience for admission or credit.
- Advanced Standing: Credit toward a qualification granted for studies completed at another institution.
Policy
The Academic Credit and Prior Learning Policy and Procedures establishes principles for granting academic credit in a fair and equitable manner. Greystone Institute aims to offer earned academic credit through adherence to Australian Qualifications Framework (AQF) specifications.
Academic credit is granted based on various criteria, including completed coursework, programs and units completed at other institutions, work/life experiences, and assessment of equivalence. Requirements may apply and credit qualification standards outlined in this policy must be met.
Credit may be granted based on prior learning that is deemed equivalent when considering the specified learning outcomes, the volume of learning, content, and the learning and assessment approach implemented within a specific unit of study.
Greystone Institute will adopt a degree of equivalence of at least 80% before credit is awarded. This is generally determined on a case-by-case basis. Program-specific supplementary requirements including, but not limited to, interviews, portfolios, and testing may be set.
Greystone Institute reserves the right to charge a nominal administrative fee when assessing applications for credit.
Procedures
Academic credit is primarily obtained through course completion. Credit may be awarded for various forms of coursework and approved transfers from other institutions. Credit is awarded only for completed units with Pass grade or higher. Cases for credit outside regular programs are considered individually, requiring approval by the Academic Dean, or delegate.
Eligibility for academic credit is subject to fulfilling requirements, meeting regulatory standards, and elapsed time. Learning undertaken within the previous ten years of submission is generally considered current.
Where students are applying for credit for prior learning, applications must be made using the relevant form accompanied by supporting documentation and submitted either together with the application for admission or, for currently enrolled students, prior to enrolment in the unit(s) of study for which credit for prior learning is sought.
Documentation submitted in support of the application must include certified copies of certificate/diploma/award (for completed qualifications), academic transcripts, unit outlines and any other documents that can support the assessment and demonstrate the equivalence between respective units. Documents issued in languages other than English must be submitted in official translations into English. Applicants seeking credit based on previous work experience must include a current CV with their application together with copies of relevant position description(s) for the previous role(s) held, and official proof of employment in the role(s) indicating dates and length of employment.
Monitoring of academic credit provision is a requirement, ensuring adherence to stipulated criteria.
International students may receive credit for previous experiences and studies, subject to approval by the Academic Dean or delegate. A maximum of 80 credit points may be awarded.
Approval for credit on admission to a program will be valid for one calendar year. Credit approval will lapse if the applicant does not accept and actively enrol in the program to
which they are admitted within twelve months. Where credit approval has lapsed, the applicant may re-apply, but the original approval is not guaranteed.
Greystone Institute reserves the right to rescind credit where an error has been made or where the documentation provided by the applicant is incomplete, misleading or invalid.
Credit precedents will be stored in Greystone Institute’s student record system for the term of their currency.
All credit approvals are dependent on final approval from the Academic Dean or delegate.
Appealing Credit Decisions
Greystone Institute offers the right of appeal against credit decisions. An appeal of a decision concerning a credit application must be made within five working days of the notice of the determination of credit. Appeals must be made and determined in accordance with the Greystone Institute Student Complaints and Appeals Policy.
An appeal on the grounds of outcome alone will not be considered.
The determination of an appeal is final and there is no further avenue of appeal within Greystone Institute. The student may have the right to appeal further appeal outside the Institute.
All academic credit and prior learning applications must meet ESOS Act requirements when applied to Student Visa holders.
Review
This policy undergoes review every 5 years or as deemed necessary by the Academic Board.
Appendix
Recognition of Prior Learning Flowchart
Download the latest PDF version: Greystone-Institute-Academic-Credit-and-Prior-Learning-Policy-and-Procedures V4 02.2025
DEFINITIONS
“Administration Fee” means the mandatory fees applied to an Greystone Institute Student Residence Booking. This fee is non‐refundable.
“Booking” means a request by the student or student’s Agent to Greystone Institute (whether by email, website portal or otherwise) to arrange a Homestay or student Residence in accordance with the Student’s information request.
“Check‐in” means the date and time that a student arrives at the student Residence.
"Check‐out" means the date and time the student must leave the student Residence.
“Confirmation” means a Student Residence reservation that has been accepted by the Accommodation Department and an invoice issued against it by the Registration Department. A Confirmation will become a Final Confirmation when the Accommodation Department has received the full accommodation payment and confirmed flight/arrival details by the stipulated timeframe.
“Courtesy Hold” means a temporary reservation given to a student while they decide whether to proceed with a Confirmation. The Courtesy Hold will expire after a set amount of time.
“Date Change” means when a student requests a change of an originally scheduled Check‐in and/or Check‐out dates.
“Extensions” means a request made by the student to Greystone Institute in writing for change to the original Check‐out date of a Booking.
“Final Confirmation” means a reservation that has been fully confirmed by the Accommodation Department after receiving the flight/arrival details and full accommodation payment from the student.
“Greystone” means “us”, “we”, “our”, Greystone Institute as part of The Greystone Institute Education Group Inc. and Greystone Institute Brisbane Pty Ltd RTO Number 31564, CRICOS Code: 02137M.
“Replacement Fee” means the fee charged in the event that a student decides to move to another Homestay or student Residence room after arrival. This fee is non‐refundable.
“Room Cancellation” means when a student requests to cancel a Confirmation or Booking.
“Room Release” means when Greystone Institute puts a room back into the available supply of accommodation stock. A Room Release may be initiated as a result of a time expiry from Courtesy Hold, or due to the fact that room payment and/or the signed student Accommodation Agreement Form were not submitted as part of a Confirmation request.
“Student” means “you”, “your”, and an individual making the booking directly with ILSC, or their authorized educational agent making a booking on their behalf.
“Student Accommodation Agreement” means the digital agreement form that all Students or their authorized representative must sign at the time of Booking.
“Student Residence” means the accommodation in a purpose‐built student Residence where your stay takes place.
“Written Notice” means notice given to Greystone Institute by email from a student or their authorized representative.
ACCOMMODATION BOOKING STATUS
1.Courtesy Hold
Students may request a Courtesy Hold for up to 72‐hours on an available Student Residence room using the availability website, or through the Registration team, to decide whether they wish to proceed with a Booking.
The Courtesy Hold must be accepted by the Accommodation Department, and the student will receive an email confirming the hold.
If the Accommodation and/or Registration Department do not get confirmation from the student on the Booking after the set amount of time, the Courtesy Hold will automatically expire, resulting in a Room Release.
2. Confirmation
Students may request a Confirmation of an available Student Residence either through the availability website or through the Registration team.
A Confirmation may be issued with as little as two (2) days notice before a desired Check‐in, subject to availability.
A Confirmation will become final when the Accommodation Department has received the full accommodation payment and confirmed flight/arrival details.
Please note that if the Accommodation Department does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the room will be released, as per the Room Release provisions.
Confirmation of a room, applies only to the originally scheduled Check‐in/Check‐out dates.
3. Final Confirmation
Following the stipulated deadlines for submitting confirmed flight/arrival details and full accommodation payment, students may receive the Final Confirmation of a Student Residence approximately 14‐days before check‐in.
This Final Confirmation will include all relevant accommodation details such as location address and contact information, accommodation description, and taxi transfer confirmation (if requested).
Final Confirmation of a room applies only to the originally scheduled Check‐in/Check‐out dates. If a check‐in / out date revision is required, the Date Change policy applies.
ADVANCED NOTICE BOOKINGS
ADVANCED NOTICE BOOKINGS FOR STUDENT RESIDENCE
If a student wishes to make a Booking for a residence room with a check‐in date that is greater than 12‐months from the time of application, pricing and rooms may be subject to availability. Greystone Institute will provide a confirmation for these advanced bookings with the following caveats:
1. Greystone Institute reserves the right to change the residence location with a similar offering if that original residence is no longer under contract;
2. Greystone Institute reserves the right to amend and re‐quote the original accommodation rate to account for any unusual annual increases that may have occurred;
3. If Greystone Institute changes the residence location or increases the quoted rate, Greystone Institute will give the student a minimum of 3‐months notice prior to the check‐ in;
4. The student will have 10 business days to accept the revision or cancel without penalty, including refunding all accommodation fees and charges.
PAYMENT
Full payment arrangements of a Student Residence Booking is required twenty‐eight (28) days prior to Check‐in.
Failure to provide proof of payment by the stipulated dates may result in a Room Release. In the event that a student needs to change their originally scheduled Check‐in and/or Check‐out dates for any reason, the Date Change policy applies.
CANCELLATION
We understand that circumstances may arise where a student needs to cancel their Booking. The following cancellation provisions will determine the applicable timelines and charges that will apply to a cancelled Booking, which balance the need for the flexibility for the student with the commitments that Greystone Institute makes with student Residence providers.
CANCELLATION BEFORE CHECK‐IN (STUDENT RESIDENCE)
At least 28 days’ notice of cancellation request
If a student wishes to cancel a Student Residence Booking and they give us at least twenty‐ eight (28) days’ notice before their Check‐in date, they are entitled to a full refund of the paid accommodation charges, excluding the non‐refundable Administration Fee.
Greystone Institute will refund the Administration Fee, providing the student provides evidence that the student visa has been refused. For all other cancellations, Greystone Institute will retain the Administration Fee.
Less than 28 days’ notice of cancellation request
If a student wishes to cancel a student Residence Booking and they give us less than twenty‐eight (28) days’ notice before their Check‐in date, they must pay up to four (4) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).
*EVO ‐ Once the booking is confirmed, there is no possibility of refund before or after the arrival, whatever the reason may be.
CANCELLATION AFTER CHECK‐IN (STUDENT RESIDENCE)
If a student wishes to cancel or shorten a Student Residence Booking after Check‐in:
(i) Bookings up to four (4) weeks and six (6) days (total 34 days), no refund;
(ii) Bookings more than 5 weeks (total 35 days), with four (4) weeks Written Notice, they will be entitled to a refund of the outstanding amount less our Administration Fee.
CANCELATION OF AIRPORT PICK‐UP / DROP‐OFF (AIRPORT TRANSFER)
If a student wishes to cancel an Airport Pick‐Up or Drop‐Off request, they must give at least 48 hours written notice prior to Check‐In.
If sufficient notice of the cancelation request is received, the student is entitled to 100% refund of the Airport Pick‐Up /Drop‐Off amount.
Failure to provide sufficient notice of the Airport Pick‐Up / Drop‐Off cancelation request will result in no refund.
DATE CHANGE
We understand that circumstances may arise where a student needs to change their Booking dates. The following Date Change provisions will determine the applicable timelines and charges that will apply to change a Booking, which balance the need for the flexibility for the student with the commitments that Greystone Institute makes with Student Residence providers.
DATE CHANGE (STUDENT RESIDENCE)
At least 28 days’ notice of Booking change prior to Check‐in
If a student wishes to make a change to a student Residence Booking (such as a new Check‐ in and/or Check‐out date) and we receive at least twenty‐eight (28) days’ Written Notice of the change prior to Check‐in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).
Less than 28 days’ notice of Booking change prior to Check‐in
If a student wishes to make a change to a student Residence Booking (such as a new Check‐ in and/or Check‐out date) that results in the room being unoccupied for part of the original booking dates, and we receive less than twenty‐eight (28) days’ Written Notice of the change prior to Check‐in, then the student will incur an additional penalty fee.
If we cannot find another occupant to fill the unoccupied part of the Student Residence Booking, then the student must pay up to four (4) weeks for the gap period left unoccupied by the Date Change.
While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.
Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re‐booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.
While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.
Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re‐booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.
EXTENSIONS
Students may make a request for an accommodation extension directly to the accommodation department or a student advisor.
All fees associated with an accommodation booking must be paid directly to ILSC. Requests for an accommodation extension must be made at least three (3) weeks in advance of their check‐out.
Extension requests are not guaranteed and are always subject to availability. Last minute extension requests, (a request made less than 14 days prior to check‐out), may attract a surcharge fee of $150.
Accommodation fees may be different than originally invoiced and paid, and prices are subject to change at any time.
REPLACEMENT
In the event that a student decides to change their Booking location to another Greystone Institute accommodation type after Check‐in, upon approval from ILSC, there may be a Replacement Fee applied.
The student must submit a Written Notice for the request to change accommodation with at least two (2) weeks' notice.
ROOM RELEASE
At least twenty‐eight days (28) prior to Check‐in for Student Residence, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.
Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancellation or Date Change penalties being applied.
At least fourteen (14) days prior to Check‐in for Homestay, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.
Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancellation or Date Change penalties being applied.
If a student is unable to arrive at their originally requested accommodation Check‐in date for any reason and needs to change the dates, the Date Change provision applies.
Please note: We cannot guarantee that a future date will be available for re‐booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.
MINIMUM NIGHTS BOOKING
Student Residence Bookings may have minimum stay durations, dependent on the study location and room type.
EXTRA NIGHT(S) BOOKING
Student Residence Bookings are charged on a weekly basis, and weekend (Saturdays or Sundays) Check‐ins and Check‐outs are standard.
This means that the student will be charged on a weekly basis for any weekend Check‐in / Check‐out date.
If the student would like to make a request for extra night(s) on either end of your Booking that fall(s) on a weekday, they must submit the request to the Accommodation Department for pre‐approval.
If the Accommodation Department is able to accommodate the request and grants approval for extra nights, they will be charged a fixed daily rate per night.
Please note: Students must be studying at Greystone Institute for the entire duration of their Booking.
Example: Non‐standard Extra Night(s) Weekday Request
CHECK‐IN / CHECK‐OUT
Check‐In / Check‐Out
Exact Check‐in / Check‐out times may vary depending on the accommodation type and campus location chosen.
The Check‐in / Check‐out times will be specifically mentioned in the final accommodation confirmation that the student receives prior to arrival.
Student Residence
Generally, Student Residence providers will be able to accommodate late Check‐ins as a result of late arrivals of international flights.
The student might not receive a residence induction and/or tour until the following day due to a late Check‐in the night before.
Students checking out of Student Residence must strictly follow the official Check‐out time that is communicated to them. If a late Check‐out is requested, the student may need to pay the Extra Night fee.
STUDENT CODE OF CONDUCT
1. DURATION OF YOUR STUDENT RESIDENCE
1.1 Student conduct:
(a) the student acknowledges that during their student Residence stay they are member of a shared student Residence community, and they agree to be courteous and respectfully at all times with other students and residence staff;
(b) the student agrees to obey the student Residence Guidelines together with any additional rules and restriction which the student Residence may notify upon arrival;
(c) the student agrees that as a member of a shared student community, they are required to keep common areas in the apartment clean at all times. This includes doing their own dishes and cleaning up after meals, doing periodic chores such as vacuuming, taking out the rubbish and other chores;
(d) if Greystone Institute or the student Residence provider receive complaints about the cleanliness of the Student’s shared apartment, or the Student’s direct contributions in keeping it clean, they will receive two (2) written reminders of the obligations to keep it clean;
(e) if the Student’s contribution to the cleanliness of the shared apartment does not improve after the written reminders, at our discretion we may choose to charge an additional cleaning fee so that the common areas in the apartment may be cleaned;
(f) from time to time, Greystone Institute and/or the student Residence provider may conduct apartment visits to inspect the cleanliness of the shared spaces; and in such cases, Greystone Institute and/or the student Residence provider will inform all residents of the visit in writing at least 24‐hours in advance.
1.2 The student has the right to privacy during your student Residence. This includes privacy in the bedroom and in the bathroom. If a student believes that they are not afforded privacy, they must contact Greystone Institute immediately.
1.3 The student has the right to feel safe and secure during your stay in the student Residence. If a student believes that their safety and security is in danger at any time, they must contact Greystone Institute immediately.
1.4 If at any time during the student Residence stay the student has any comments, questions or complaints about the student Residence or other members of the shared apartment, or any part of the student Residence, they should:
(a) if they are comfortable discussing the issues with the student Residence staff, they should raise the concerns directly with them in the first instance;
(b) if they have raised concerns with the student Residence staff and they believe these concerns have not been resolved, or they do not feel comfortable raising these concerns directly with the student Residence staff, they should contact us immediately.
1.5 Where the student has made a complaint or comment to us about the other members of the shared apartment, and we agree that that best resolution to the concern is to relocate the student to another student Residence, we will use best efforts to arrange a new student Residence. 1.6 If the Student Residence asks us to remove the Student, we may (at our option) choose to relocate you to another student Residence or accommodation, additional fees may apply.
2. STUDENT RESIDENCE FEES AND PAYMENTS
2.1 The student must pay to us the fees in the amounts notified by us to you in writing from time to time. Fees payable by you are set out in our Student Residence Fees Schedule.
2.2 Fees must be paid by the due date notified by us to you in writing and must be paid before we provide you with your sStudent Residence Booking confirmation.
2.3 The student understands that any amounts payable to your Student Residence will be paid by us. You must not under any circumstances make a payment to the Student Residence directly.
2.4 The student acknowledges that you may incur additional fees in the event you cause damage to your apartment, which must be promptly paid.
2.5 From time to time we may review and update our Fees. If you have a Student Residence Booking at the time of a Fee change, we will provide you with notice of any changes to our Fees.
3. TERMINATION AND ROOM RELEASE
When we may initiate a Room Release or termination of your Student Residence:
3.1 We may release or terminate your Student Residence room immediately if:
(a) the student has not arrived at your student Residence on the start date set out in your Student Residence Booking;
(b) the student has not paid the fees by the due date notified to you in writing;
(c) the student has not submitted your flight/arrival details within the stipulated timeframe;
(d) the student has not been truthful in your student Residence Booking application;
(e) the student has not omitted important information about yourself that would affect the other residents’ interactions with you;
(f) the student is no longer studying with us; or
(g) The student violates the student Residence Guidelines or the rules and regulations of the student Residence.
3.2 If we terminate the Student’s Residence:
(a) the Student’s agreement with us to provide Student Residence Services will come to an end;
(b) the student must leave the student Residence on the date we notify;
(c) upon leaving the student Residence, the student must:
(i) leave the room in a neat and tidy condition; and
(ii) return all keys to the Student Residence.
(d) we may, at our option, assist the student in finding alternative accommodation arrangements if requested. Additional fees may be payable in such instances.
3.3 When the student may terminate the Student Residence: The student may request to terminate the student Residence agreement immediately if:
(a) Their physical safety is in danger; or
(b) their wellbeing or mental health are impacted as a result of the other individuals in the Student Residence. In such a situation, the student should contact Greystone Institute immediately so that we may investigate the matter. If we determine that it is in the best interests of the student, we may choose to transfer or terminate the Booking.
4. LIABILITY
4.1 To the maximum extent permitted by law, we exclude all warranties not expressly provided in this Agreement and we take no responsibility for and have no liability for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you in connection with the Student Residence Services.
4.2 Subject to clause 12.1, any liability by us arising out of or in connection with this Agreement, however arising, including under contract, tort (excluding negligence or gross negligence), in equity, under statute or otherwise, will not exceed the Fees paid or payable by you.
4.3 You expressly understand and agree that we, our affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused.
4.4 You indemnify us again all claims, demands, losses, liabilities, damages, actions, costs and expenses (including but not limited to all legal costs incurred in defending or settling any claims) of any kind, incurred by or imposed on us arising out of in connection with this Agreement.
5. PRIVACY
5.1 We will always handle your personal information in accordance with our privacy policy. Our privacy policy can be found on our website: https://www.ilsc.com/privacy‐policy.
6. GENERAL
6.1 Notices: Any communication under this Agreement should be given or sent in writing and delivered to that party’s nominated address by email.
6.2 Modifications: We may modify the provision of this Agreement at any time provided that we give you not less than thirty (30) days written notice of those changes. This includes but is not limited to a modification to our fee schedules, our policies or our guidelines.
6.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us in respect of the Student Residence.
6.4 Assignment: You cannot assign or transfer your rights or obligations under this Agreement without our prior written consent.
6.5 Governing Law: This Agreement will be governed by the laws of the state where the student resides in student Residence. The parties agree to submit to the non‐exclusive jurisdiction of the Courts of that jurisdiction. student One Wharf Street Conditions:
- $XXX Non‐refundable Accommodations Placement Fee will be required at the time of booking to secure a bed.
- Minimum 4‐week stay
- Full payment is required to Greystone Institute 30 days before check‐in date.
- Available for students who are 18 years or older, as of their arrival date.
- Check‐in: Saturday or Sunday from 3:00 pm.
- Check‐out: Saturday or Sunday by 10:00 am.
- $xxx exit cleaning fee
- S1 ‐ Linen Pack includes: Bath Towel x 1, Face Washer x 1, Floor Mat x 1, Hand Towel x 1, Pillow x 1, Pillow Case x 1, Quilt x 1, Quilt Cover x 1, Fitted Sheet x 1, Flat Sheet x 1
- Airport pick‐up (one way): $xxx for Brisbane Airport OR $xxx for Gold Coast (Optional)
- Room move requests must be made in writing and will be considered by ILSC. Please note that room moves are not guaranteed, and will come at a cost.
- Prices valid until December XXXX relevant year added
6.6 No waiver: The parties agree that any rights under this Agreement will only be waived if a party expressly waives their rights in writing to the other party.
6.7 Enforceability: If any part of this Agreement is found to be void or unenforceable by a court, that part shall be severed, and the rest of the Agreement shall remain in force.
STUDENT RESIDENCE GUIDELINES
This guide sets out the types of things you can expect during your Student Residence stay. It provides you with information about what to expect while you are living in a student Residence and shared apartment. It is a condition of your Student Residence that you agree to act in accordance with the rules and guidelines.
1. Introduction
Living in a Student Residence means that you are part of a student community, and you occupy shared space with other people.
2. Your Room
The Student Residence will provide you with your own room that you can lock. Your room will include a bed, a study desk, storage for clothing, and heating/cooling. You will also be provided with bed linen and your own towel.
3. Kitchens
Your apartment will have a shared kitchen in the shared apartments, and a small kitchenette in the studio apartments. There may also be a larger communal kitchen available to you in the residence.
4. Bathrooms and Toilets
Your room may have its own private bathroom. If you do not have a private bathroom, you will have a shared bathroom. You are responsible for keeping the bathroom clean. Toilet paper may be available in your bathroom, but you are responsible for providing your own during your stay. Toilets in Australia and Canada are pedestal sit‐down toilets. Toilet paper should be disposed of in the toilet itself, not the rubbish bin. Males should lift the seat to urinate. Feminine hygiene products should be wrapped and placed in an appropriate rubbish bin (not the toilet). Water conversation is important to Australians and Canadians so please limit the amount of water you use. Showers should take no more than 5 to 7 minutes.
5. Cleaning
You are responsible for keeping your own room, and the shared common areas of the apartment, clean at all times. This includes your own room and your ensuite bathroom (if available). If there is a shared bathroom in the apartment, you must coordinate the cleaning schedule with your housemates. There will be a vacuum, dust pan and broom, and mop available for you to use in the student residence. Cleaning products may be the apartment, but you and your housemates may need to buy these together as well. You may incur additional cleaning fees in the event that the common areas of the apartment are not maintained, and you have received at least two written warnings from ILSC.
6. Laundry
Your Student Residence may have a laundry facility onsite for you to use. You will need to pay for your own laundry, and this is usually done with a digital payment card.
7. Meals
You are responsible for buying and preparing your own meals while in Student Residence.
8. Talking
to other members of the apartment Talking to other members of your shared apartment will help you to adjust to staying in a new country so make an effort to introduce yourself and ask them questions. If you spend a lot of time in your room, your housemates may think you do not like them or that you are unhappy. Spend some time each day talking, watching TV or doing household tasks together. Tell them about your culture and ask about theirs. This will help improve your English and make your Student Residence experience more enjoyable.
9. Internet
Your Student Residence will have free high‐speed internet. You will receive the login details upon Check‐in.
10. Safety
You must abide by the safety instructions you are given for inside and outside of your Student Residence. This includes travel safety, rules about pools, play equipment, bush and beach safety, personal security and internet safety.
11. Transport
The Student Residence staff will explain where the closes public transportation is located, and how to get to school. You need to pay your own transport costs.
Download the latest PDF version: Greystone-Institute-Accommodation-Policy-and-Handbook V1.14 02.2024
Policy Purpose
The Admissions Policy and Procedures of Greystone Institute establishes a comprehensive framework for admission criteria, processes, and communication, ensuring fairness, transparency, and consistent standards. This policy guides the establishment, maintenance, and regular review of admission criteria, fostering excellence in student selection and enrollment.
Background
Greystone Institute underscores its commitment to equitable and clear admission criteria for prospective students and the higher education sector. Greystone Institute is committed to principles of social inclusion and equity when admitting students. This policy affirms the institute's responsibility to uphold rigorous and appropriate admission standards.
Audience
The Admissions Policy and Procedures pertains to prospective students, applicants, parents, guardians, academic and non-academic staff involved in admissions at Greystone Institute.
Definitions
- Acceptance: Formal confirmation of a student's intention to enroll after receiving an offer.
- Admission: Formal offer to an applicant for enrollment into a specific program.
- Admitted: Status of a student from acceptance until program completion or withdrawal.
- Admission Decision: Formal process overseen by the institute's boards to determine eligibility and offer-making.
- Deferment: Postponement of program enrollment to a later date.
- Eligibility for Admission: Institute's decision that an applicant meets necessary criteria for enrollment.
- Minimum Entry Requirements: Essential standards for applicant eligibility.
- Offer: Written invitation to an eligible applicant to join a program upon acceptance.
- Selection Criteria: Measures aligning with AQF standards used for admission decision-making.
Greystone Institute will assess all applicants based on academic merit and/or capacity to participate in their intended study through fair, equitable and transparent policies and procedures that comply with all legislative and regulatory requirements. Student diversity will be considered to ensure students have equivalent academic progress and completion opportunities. Students’ relevant prior learning is considered via the Greystone Academic Credit and Prior Learning Policy and Procedures. Any credit granted must not disadvantage a student in meeting the program learning outcomes. Admissions requirements and processes are accessible and publicly available on the Greystone Institute website.
Policy Principles
All applications for admission to Greystone Institute are processed in alignment with the following operational principles and practices:
- Admission decisions will be fair, consistent, transparent and as objective as possible.
- Admission decisions are based on demonstrated merit and evidence-based documentation either through prior academic study, work and life experience or special consideration.
- Greystone Institute is committed to providing opportunities for individuals who have experienced educational disadvantages and provides admission pathways to groups who are under-represented in higher education. Greystone Institute will consider admission decisions based on principles of equivalence where necessary, promoting diversity, equity and inclusion in education.
- Greystone Institute will review the minimum entry requirements for programs to ensure that students have the academic background and/or work and life experience to be reasonably prepared to succeed in their academic studies at Greystone Institute.
- Entry requirements will be published on Greystone Institute’s website and will be readily accessible by both current and prospective students.
- Greystone Institute will conduct regular audits of admission decisions to ensure consistency, transparency and fairness in the admission process and that such processes are in keeping with state and national regulatory policies.
- In accordance with the >Greystone Institute Inclusion and Equity Policy and Procedures, Greystone Institute will monitor the cohort of students who are admitted through each admission pathway to reasonably manage the academic success of those students.
- Insights gained from monitoring student cohorts may be used to inform Admissions policy and procedures.
- Greystone Institute will regularly review the admission policy and procedures and update as required to ensure compliance with applicable regulation, legislation and best practice.
Admission Criteria
Admission criteria and procedures are published on the Greystone Institute website, providing accessible, transparent, and comprehensive information to support prospective students in making informed study choices. Applications for Greystone Institute programs must include supporting evidence that will be assessed against the published admission criteria. All applicants must be 18 years of age at the commencement date of the program.
Academic Entry Requirements
Applicants for admission into Greystone Institute programs must meet the following requirements:
Applicants with Recent Secondary Education (within the last 2 years)
- Year 12 in Australia with a minimum ATAR score of 60; or
- Recognised overseas qualification equivalent to Australia Year 12 ATAR 60 or above. Refer to the Greystone Institute Academic Entry Requirements International for details.
Applicants with Vocational Education and Training (VET) study
- Australian Certificate IV (AQF 4) or higher.
- Recognised overseas qualification equivalent to Australian Certificate IV (AQF 4) or higher
Applicants with Higher Education study (bridging or enabling course)
- Recognised Foundation Studies course qualification equivalent to Australia Year 12 ATAR 60 or above.
Applicants with Work and Life Experience (Mature Age Applicants)
Applicants who are aged 21 years of age or over, who have finished secondary education more than two years ago, and who have had little or no tertiary study experience must demonstrate through appropriate work and life experience that they can undertake study at the required level. Evidence must be provided to demonstrate a reasonable prospect of success through:
- Appropriate, relevant work experience and/or
- Formal, informal, or non-formal study, completed or partially completed and/or
- Special Tertiary Admission Test (STAT) with minimum scores of 140 Written English and 135 Multiple Choice (higher of Quantitative and Verbal). Attainment of 140 Written English will satisfy Greystone Institute’s English competency requirement.
Special Consideration
Greystone acknowledges that some applicants may not meet the minimum admission requirements due to educational disadvantages. Greystone will consider granting special consideration and provisional entry to applicants who have suffered adversity or disadvantage due to cultural, socio-economic, health, or other associated factors. Greystone may consider the following categories when granting special consideration for admission:
- Aboriginal and Torres Strait Islander peoples
- Individuals with disabilities
- Any other groups of prospective students who may have experienced educational disadvantage.
Applicants wishing to apply for admission with special consideration must submit a written statement explaining the disadvantages they have experienced and how these have impacted their educational performance. Relevant supporting evidence must be provided.
Applicants who do not meet the standard entry criteria may be granted admission by the Academic Dean if the assessment confirms the applicant’s ability to undertake the program and to meet the program learning outcomes.
English Language Requirements
Applicants must demonstrate English proficiency by meeting at minimum one of the following English test scores. The English test must have been completed no more than two years prior to the intended start date.
- IELTS Academic: Overall 6.0, with no band less than 5.5
- ILSC PROLA Test: Overall I4 (Intermediate 4)
- PTE: Overall 46 with no band less than 42
- Cambridge English B2 First: Overall Grade B (173) with no band less than 165
- Duolingo English test: Overall score 105
- TOEFL iBT: Score of 64
Greystone Institute reserves the right to waive the English language requirement if the prospective student has successfully completed one of the following:
- an AQF level 4 program or higher at an Australian RTO or Higher Education provider
- one year of higher education study in Australia
- a Foundation Studies program in Australia
- Senior secondary study undertaken in English from the following countries: Australia, American Samoa, Botswana, Canada (excluding Quebec), Fiji, Ghana, Guyana, Ireland, Jamaica, Kenya, Lesotho, Liberia, New Zealand, Nigeria, Papua New Guinea, Samoa, Singapore, Solomon Islands, South Africa, Tonga, Trinidad and Tobago, United Kingdom, United States of America, Zambia, Zimbabwe
- an English for Academic Purposes program at ILSC or other recognised ELICOS provider.
In all instances, Greystone Institute reserves the right to ask a prospective student to provide an English language test result.
International applicants who meet admission requirements are also required to meet any criteria imposed under Australian Commonwealth or State legislation or regulation.
Admission to Greystone Institute will be either:
- by a direct application to Greystone Institute; or
- indirectly via an authorised agent.
Late applications are accepted subject to approval by the Academic Dean only if the late commencement would not jeopardise the likelihood of the student completing the program within the expected duration. Greystone Institute reserves the right to regulate the admission of applicants to all programs and may decline admission despite qualification in special cases.
Procedures
Applying for Admission
Information about intakes, start dates, and application deadlines are published on Greystone Institute’s website. Applications must be made using the prescribed application form, and accompanied by the required supporting documents, which may include but are not limited to:
- Academic transcripts and testamurs/completion certificates.
- Proof of English language proficiency.
- Official translations for documents not issued in English.
- Documents required for a credit for Prior Learning application.
- Other documents as requested by Greystone Institute.
Assessment of Applications for Admission
Applications for admission are assessed by the Admissions team who will consider if the entry requirements for the course are met, including English language proficiency, as well as any supporting evidence provided with the application. Greystone Institute reserves the right to verify an applicant’s academic credentials by contacting the issuing institution.
Offers for Admission
Following assessment of the application for admission, and subject to meeting the entry requirements, applicants deemed eligible for entry will be issued with a written offer for admission. An applicant yet to meet specific requirements, such as submitting further documentation, may be issued a conditional offer. This will allow enrolment only if the conditions are met before a prescribed date. If conditions have not been met by this date, the applicant may re-apply for admission in a future study period. Applicants will receive a full Letter of Offer and Written Agreement when the assessment outcome determines that no further information is required, and the admission requirements have been met.
Upon receipt of the offer, the applicants must confirm their acceptance by signing the written agreement and returning the required documentation to Greystone Institute within the timeframe specified in the offer. This must include proof of payment of fees as specified in the offer. Details on how to accept the offer and make the payment will be included in the Letter of Offer and Written Agreement. International students must return the signed Acceptance of Offer and Written Agreement and make payment before a Confirmation of Enrolment (CoE) can be issued.
Unsuccessful applicants will be informed of the outcome in writing, including why their admission application was rejected.
Information for Selection
All staff involved in the Admissions process must apply program admission requirements equally. Prospective students should be aware that providing incomplete or inaccurate information may affect an application negatively. Greystone Institute reserves the right to cancel admissions if fraudulent or incomplete information is found to have been provided.
Deferment
Applicants can defer enrollment up to 12 months from the time of the acceptance of offer with a further one (1) year deferment permitted on a case-by-case basis. Deferral terms and conditions are communicated by the Academic Dean.
Expiration of Offers
Greystone Institute reserves the right to set expiry dates on offers. Expiry dates for offers are either:
- explicitly stated on the offer letter for programs; or
- applied if a student has not accepted and enrolled by week one (1) of the study period; or
- applied if a student has not deferred by the census date for each study period.
Data Collection
In accordance with the Greystone Institute Continuous Improvement Policy and Procedures, Greystone Institute collects data during the Admissions process and subsequent student enrolment. This data is used to monitor and undertake longitudinal analysis of identified student cohorts across a range of variables including, but not limited to, student experience, participation, progress, and completion. The findings from this analysis may inform admissions policies and enhance teaching, learning and support strategies for these cohorts. Additionally, this data collection enables Greystone to anticipate and respond to the unique needs of student cohorts as they emerge. Furthermore, insights related to specific cohorts may highlight areas for improvement that benefit the entire student body, such as implementing enhancements to teaching and learning and support strategies.
Data shall be collected with the permission of students. Students shall be informed of their rights to privacy and how their data may be used.
Appeals
Appeals against an unsuccessful application for admission will be considered in accordance with the Greystone Institute Student Complaints and Appeals Policy and Procedures.
Review
This policy undergoes review every 5 years or as deemed necessary by the Academic Board.
Appendix
Admissions Flowchart
Download the latest PDF version: Greystone-Institute-Admissions-Policy-and-Procedures V6 06.2025
Policy Purpose
Greystone Institute is committed to fostering a supportive learning environment that upholds principles of fairness and equality. The Student Complaints and Appeals Policy and Procedures outlines procedures for addressing and resolving student complaints in a timely, efficient, and equitable manner.
Background
All members of the Greystone Institute community must have unrestricted access to this policy during operational hours and via the institute's website. No individual within Greystone Institute may withhold or prevent access to this policy from anyone considering filing a complaint or implicated in a complaint.
Scope
This policy applies to all prospective and current students, and all teaching and studentfacing staff at Greystone Institute.
Definitions
- Complainant: The individual or individuals lodging an oral or written complaint
- Student: An individual who was, or is currently, or plans to be enrolled at Greystone Institute
- Respondent: The individual against whom a complaint is informally or formally made, which may include students, staff, or departments of Greystone Institute
- Conciliation: A process involving disputing parties and a conciliator aiming to resolve the issue
- Formal complaint: A written complaint submitted according to the policy's outlined procedures.
Policy
At Greystone Institute, it is understood that current or prospective students may have complaints or seek appeals for academic and non-academic matters. A complaint expresses dissatisfaction with actions, decisions, or omissions within Greystone Institute's control that affect a student's rights, interests, or expectations. Any matter related to Greystone Institute's operations, services, decisions, or conduct of its stakeholders may be subject to a complaint.
All staff members must apply Greystone Institute's policies fairly. Both current and prospective students have the right to voice their complaints verbally or in writing. Both complainants and respondents have the right to procedural fairness, including being heard, unbiased treatment, reasonable opportunity to prepare their cases, evidence-based decisions, transparent procedures, and timely resolution.
Procedures
Informal Complaint Resolution
Students are encouraged to first approach the relevant staff member or representative to address their concern informally. Students can also seek advice from an independent individual, such as a student advisor.
Options for Formal Complaints
If an informal resolution is not reached, students can submit a formal complaint via email to Dean@greystoneinstitute.com.au, including relevant documentation. The person lodging the complaint or grievance is issued, in writing, with an acknowledgement of receipt of the grievance and advised of the timeframe for review of the grievance matter within 5 working days.
Complaint Investigation
The Dean will investigate the complaint and notify the complainant within 10 working days, potentially interviewing parties involved, holding meetings, and seeking advice. The Dean can dismiss frivolous or vexatious complaints.
Notification of Determination
The decision is recorded in a statement including the process, reasoning, agreements, and actions to be taken. The outcome is communicated to related parties and documented.
Appeal Process
Students dissatisfied with a decision may refer it to Student Administration. Appeals must be lodged within 20 working days of the initial complaint‐finding letter. In lodging an appeal, the person must specify in writing the grounds for appeal and attach copies of all documents relevant to the appeal. The person lodging the appeal is expected to provide genuine reasons and any additional factual evidence in support of an appeal of a decision. The Institute will not alter a decision merely on the grounds that the person lodging the appeal disagrees with the decision.
The appeal of decision matter is then dealt with by the Appeals Committee as soon as practicably possible. The Appeal Committee will convene within 5 working days of receiving the appeal, will consider evidence and may uphold or change the decision. As part of this process, the complainant will be offered the opportunity to meet with the Appeal Committee. The decision of the committee is the final internal decision and a formal report will be prepared within five working days after the committee meeting. Where an appeal has been rejected by the Panel on the grounds of it being found to be invalid or lacking in sufficient evidence to justify further consideration, there is no further internal avenue for the appellant to appeal.
Notice of Final Decision
The Appeal Committee will provide written notice of the decision to the person lodging the appeal. It will include a statement of reasons for making the decision, as well as notifying them of their right to lodge an external appeal if they are unsatisfied with the decision.
External Appeal
If a current or prospective student is dissatisfied with the result of an appeal or has a complaint, they can reach out to the National Student Ombudsman (NSO) online on www.nso.gov.au or by phone on 1300 395 775, This service is free and independent, and aimed at investigating complaints and issues faced by any student in higher education, domestic or international.
Current or prospective students and Greystone Institute must adhere to the ombudsman's decision, which is final and cannot be reviewed. During the investigation of an appeal, enrolled international students may continue attending classes as usual, unless they have a reasonable concern about an imminent risk to their health, wellbeing, or safety.
Confidentiality
All documentation relating to grievances or appeals will be kept confidential and will be disclosed only to those persons who have a right to the information by virtue of their role in the review or appeal process, or as required by law.
Complaint Withdrawal Rules
Students can withdraw complaints in writing, discontinuing the process.
Malicious or Provoking Complaints
Repeated malicious or vexatious complaints may lead to disciplinary action.
Additional Resolution Steps
Students are encouraged to follow policy procedures. They have the right to engage external organisations for resolution, notifying Greystone Institute.
Statistical Reporting
Greystone Institute provides non-identifying information about complaints and appeals in its Annual Report.
Review
This policy will undergo review every five years, or as deemed necessary.
Appendix I
Appendix II
Greystone Institute Student Complaint Procedure Flowchart (below)
Download the latest PDF version: Greystone-Institute-Student-Complaints-and-Appeals-Policy-and-Procedures V5 03.2025
