Student Support

 

Resources to support your academic success, health, safety and well-being so that you can focus on achieving your goals.

Greystone Institute student support is here to ensure your well-being.


Student support on and off campus is crucial for your academic and personal success. Greystone Institute student services like health insurance, student advising, and a student safety and well-being app that’s available 24/7 offer you a safety net, ensuring that your physical, mental, and academic needs are met. Together, these resources create a supportive environment that allows you to focus on your studies and personal growth. We look forward to welcoming you to Greystone Institute and being part of your holistic learning and living experience during your studies.

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Student Connect – Your Digital Student Ecosystem


Before you arrive to Greystone Institute, you’ll be given access to our Student Connect portal. Student Connect links to everything you need while studying at our institute.

  • Arrival guides and orientation information
  • Access to set up any technology and software you’ll need as a student
  • Event and activities program information
  • Links to our e-services
  • Access to your email, student calendar, training resources, and more

You’ll also be able to download the myGreystone App to connect to these resources on the go, any time.

Sonder Student Wellbeing Support

We understand that your wellbeing during your time as a Greystone Institute student has a major impact on your success, happiness, and overall experience at our schools. We’ve partnered with Sonder to provide you with access to free, 24/7 telehealth and clinical support, available in any language.

  • Connect with expert support for physical health concerns
  • Counselling for any worry or reason
  • Safety features like alerting you about local and environmental hazards, or checking in on you if you’re walking home alone at night and feel unsafe
  • Sonder also offers a library of videos and articles to guide you through life’s challenges and help you be at your best
  • Sonder’s easy to use App connects you with 24/7, confidential support in any language

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Bupa Overseas Student Health Cover (OSHC)

All international students who come to study at Greystone Institute in Australia require adequate medical insurance to cover them in case of an emergency for the duration of their time in Australia. We offer this covering through our partner, Bupa. Bupa OSHC offers you peace of mind throughout your stay.

  • Coverage for 100% of in and out of hospital treatment costs (Waiting periods apply for pre-existing conditions, and obstetrics)
  • Critical Thinking and Problem-Solving
  • A Bupa-friendly doctor network that offers direct billing
  • Discounts on prescription medicines (Available up to yearly limits, once you've paid the Pharmaceutical Benefits Schedule (PBS) co-payment)
  • Discounts on health and fitness, entertainment and experiences in Australia
  • Plans are government approved to meet the requirements of your student visa
  • If you will be bringing family with you during your study experience, Bupa plans are available to cover you and your dependents

Additional health and wellbeing resources

On Campus Student Advisors

Dedicated student advisors are available on campus located at Level 1. They can offer you a variety services and support to ensure you have a positive and seamless experience during your time as a Greystone Institute student. Student Advisor support includes:

  • Coordinating letters, class and program changes for you
  • Helping you find and use external support services
  • Connecting you to the appropriate academic help in the school
  • Organising changes to your financial arrangements
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Greystone Institute acknowledges the Traditional Owners of the land on which our campus is situated. We pay our respects to Elders past, present, and emerging, and recognize their continuing connection to land, water, and culture.


Greystone Institute is a part of ILSC Education Group

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Greystone Institute is regulated by TEQSA. Greystone Institute Provider Number PRV14410. ABN: 85 668 654 813.